Answers about custom grillz, gold, jewelry care, and how we do business at Gold Time Jewelry. Family-owned since 1991.
Yes. Custom grillz are our signature. We handcraft solid silver, 10K, and 14K gold sets from a dental impression of your own teeth, custom-fitted to your exact bite. Every set comes with the impression kit and a gift box. Order in-store at either HEB location or online at goldtimejewelry.com.
Custom grillz start at $149 in silver. Solid 10K gold starts at $429 and solid 14K at $549. Piece count, karat and any stones set the final price. See the full breakdown in our grillz pricing guide.
Plan on 4 to 8 weeks door to door: your impression kit ships the next business day, you take and mail back your mold, and production takes 7 to 10 business days once your impression is received and verified.
You take a dental mold of your own teeth at home using dentist-grade silicone putty. It takes about 5 minutes. The kit includes putty, trays, instructions, and a prepaid return mailer for orders within the U.S. For the complete step-by-step walkthrough with the 5 most common mistakes to avoid, read our perfect impression guide. See also the process overview on our How Custom Grillz Work page.
Yes. Gaps can be kept, closed with wider caps, or bridged with a decorative bar; missing teeth are usually workable as long as the neighboring teeth are healthy. Text (254) 294-7865 with a photo of your smile before ordering. Full breakdown in our gap and missing teeth guide.
Yes. Your set is made from your own impression, and we guarantee it fits that impression, which is why a good mold matters. If your set doesn't fit, the first refit is free.
Removable, custom-fitted grillz made from solid precious metal are not inherently bad for your teeth. The risks come from cheap base-metal knockoffs, poor fit, or wearing them while eating or sleeping. Full breakdown in our grillz safety article.
Yes. Every custom grillz order includes an impression kit, and the kit is also sold on its own. If you buy it first, its cost can be credited toward a custom grillz order.
Yes. Silver, solid 10K, and solid 14K are our standard karats. We can quote 18K or higher on request for large custom pieces.
Custom grillz are handcrafted to your exact impression, so they can't be returned or exchanged. If your set doesn't fit, the first refit is free. Subsequent fittings and remakes are done for a fee.
Two Central Texas locations, both inside HEB stores: Killeen at 1101 W Stan Schlueter Loop, Suite 200 · (254) 539-4653. Copperas Cove at 2990 US-190, Suite 130 · (254) 547-4653. VIP and custom requests: call or text (254) 294-7865.
Monday through Saturday 10 AM to 7 PM, Sunday 11 AM to 6 PM at both locations.
Since 1991, 35 years of family-owned custom gold jewelry in Central Texas.
Yes. Walk in to either HEB location during store hours. No appointment needed for browsing, repairs, or gold buying; for major custom projects, call ahead to make sure the right craftsman is in.
Call either store, text our VIP line (254) 294-7865, or email info@goldtimejewelry.com.
10K is 41.7% pure gold and the most durable; 14K is 58.3% pure gold with a richer color; 18K is 75% pure gold with the deepest color but softer for daily wear. See our 10K vs 14K comparison for the full breakdown.
Yes. Every solid gold piece is stamped with its karat and verifiable. Silver and plated pieces are not hallmarked. We're gold buyers as well as jewelers, so authenticating precious metals is what we do every day.
Solid gold is precious metal all the way through and holds resale value. Gold-plated is a thin layer of gold over base metal. The plating wears off over time and the piece is worth close to nothing.
Yes. At both locations, with professional karat testing and fair market pricing based on current gold spot. Bring your pieces in during store hours, no appointment needed.
Yes. We test gold at the counter at both locations.
For regular cleaning: warm water, mild soap, and a soft brush. For a proper polish, use our liquid jewelry cleaner. Avoid abrasives, harsh chemicals, and ultrasonic cleaners on soft stones.
Dry, cool, and separate. Precious metals scratch each other. A soft pouch or lined box works. Don't sleep in it, don't shower in it, and take grillz out to eat and drink.
Yes. Chain and clasp repair, ring resizing, stone setting, watch batteries, and more. Most repairs are quick; complex work is quoted per piece. Bring it in to either store.
Yes, at both locations. Most resizes are done within 1 to 3 days depending on complexity.
Nationwide from both stores. International shipping available at checkout; delivery times vary by destination.
In-stock jewelry ships the next business day. Custom pieces, including custom grillz, are handcrafted to order. See the product description for that piece's timeline.
You'll get a tracking number by email when your order ships. Questions any time: (254) 294-7865 or info@goldtimejewelry.com.
In-stock jewelry can be exchanged within 7 days of the day you receive it, unworn and in its original packaging, with a prepaid return label for U.S. orders. Custom, personalized, and engraved pieces are corrected or exchanged at no cost if we made a mistake, but can't be returned or exchanged once made correctly. Custom grillz can't be returned or exchanged, and the first refit is free. Refunds are issued only when an error on our side caused the problem. Full details in our Return and Exchange Policy.
Yes. Pay over time online with Affirm or Acima at checkout. In store, choose from Snap Finance, Acima, Affirm, or layaway. Subject to eligibility. See Affirm lending terms at affirm.com/disclosures. Affirm, Inc., NMLS 1883087. Affirm Loan Services, LLC, NMLS 1479506.
Yes. We're proud to serve Fort Cavazos service members and families. Ask in-store or mention it when you order online.
The most accurate way is to have your finger sized in-store, free at both counters. Online: order a free plastic ring sizer, or measure a ring you already wear and match it to our size chart on the product page.
Yes on many pieces. Ask when you order in-store, or contact us for online orders before we ship.
Yes on request. We can provide written appraisals for pieces we've made or sold, and by arrangement for outside pieces.
Contact us at (254) 294-7865 or info@goldtimejewelry.com and we can arrange a gift for any amount.
A custom piece: engraved, monogrammed, or built to a photo. That's most of what we do. Call the VIP line and describe what you have in mind; we'll take it from there.
Call our stores, Killeen (254) 539-4653 or Copperas Cove (254) 547-4653, text our VIP line (254) 294-7865, or email info@goldtimejewelry.com. We've been answering these questions since 1991.
