Frequently Asked Questions

Answers about custom grillz, gold, jewelry care, and how we do business at Gold Time Jewelry. Family-owned since 1991.

Custom Grillz

Do you make custom grillz?

Yes — custom grillz are our signature. We handcraft solid silver, 10K, and 14K gold sets from a dental impression of your own teeth, custom-fitted to your exact bite. Order in-store at either HEB location or online at goldtimejewelry.com.

How much do custom grillz cost?

Silver single caps start around $150; solid gold sets typically run $400–$1,500 depending on karat and piece count; larger sets with moissanite or diamonds go from $1,500 up. See the full breakdown in our grillz pricing guide.

How long do custom grillz take?

Plan on 4–6 weeks door to door: your impression kit ships the next business day, you take and mail back your mold, and handcrafting takes 2–3 weeks once your impression reaches us.

How do grillz impression kits work?

You take a dental mold of your own teeth at home using dentist-grade silicone putty — takes about 5 minutes. Full step-by-step guide is in our impression kit article, or read the process on our How Custom Grillz Work page.

Will my grillz really fit?

Yes — each grill is unique and is made to custom fit each person. Your set is built from a mold of your teeth, so it fits like it was made for you. If a fit issue traces to our craftsmanship, we'll refit or remake it. Details on our Guarantee & Fit Policy.

Are grillz bad for your teeth?

Removable, custom-fitted grillz made from solid precious metal are not inherently bad for your teeth. The risks come from cheap base-metal knockoffs, poor fit, or wearing them while eating or sleeping. Full breakdown in our grillz safety article.

Can I order just the impression kit first?

Yes. Our DIY impression kit is $29.99 on its own, and that cost is credited toward your custom grillz order.

Do you offer 10K, 14K, or higher karat gold?

Yes — silver, solid 10K, and solid 14K are our standard karats. We can quote 18K or higher on request for large custom pieces.

Are your custom grillz final sale?

Yes — because they're handcrafted to your exact impression, custom pieces are final sale, standard for custom jewelry. Our fit guarantee still applies if the issue is on our craftsmanship.

About Gold Time

Where are you located?

Two Central Texas locations, both inside HEB stores: Killeen at 1101 W Stan Schlueter Loop, Suite 200 · (254) 539-4653. Copperas Cove at 2990 US-190, Suite 130 · (254) 547-4653. VIP and custom requests: call or text (254) 294-7865.

What are your store hours?

Monday–Saturday 10 AM–7 PM, Sunday 11 AM–6 PM at both locations.

How long have you been in business?

Since 1991 — 35 years of family-owned custom gold jewelry in Central Texas.

Do you have a physical store I can visit?

Yes — walk in to either HEB location during store hours. No appointment needed for browsing, repairs, or gold buying; for major custom projects, call ahead to make sure the right craftsman is in.

How do I contact you?

Call either store, text our VIP line (254) 294-7865, or email info@goldtimejewelry.com.

Gold, Metals & Materials

What's the difference between 10K, 14K, and 18K gold?

10K is 41.7% pure gold and the most durable; 14K is 58.3% pure gold with a richer color; 18K is 75% pure gold with the deepest color but softer for daily wear. See our 10K vs 14K comparison for the full breakdown.

Is your gold real?

Yes — every piece is stamped with its karat and verifiable. We're gold buyers as well as jewelers, so authenticating precious metals is what we do every day.

What's the difference between solid gold and gold-plated?

Solid gold is precious metal all the way through and holds resale value. Gold-plated is a thin layer of gold over base metal — the plating wears off over time and the piece is worth close to nothing.

Do you buy gold?

Yes — at both locations, with professional karat testing and fair market pricing based on current gold spot. Bring your pieces in during store hours, no appointment needed.

Can you test my gold to see if it's real?

Yes — free at the counter. If you're not sure whether a piece is real gold, bring it in.

Jewelry Care & Repair

How do I clean my grillz and gold jewelry?

For regular cleaning: warm water, mild soap, and a soft brush. For a proper polish, use our liquid jewelry cleaner. Avoid abrasives, harsh chemicals, and ultrasonic cleaners on soft stones.

How should I store my jewelry?

Dry, cool, and separate — precious metals scratch each other. A soft pouch or lined box works. Don't sleep in it, don't shower in it, and take grillz out to eat and drink.

Do you repair jewelry?

Yes — chain and clasp repair, ring resizing, stone setting, watch batteries, and more. Most repairs are quick; complex work is quoted per piece. Bring it in to either store.

Can you resize my ring?

Yes, at both locations. Most resizes are done within 1–3 days depending on complexity.

Shipping, Returns & Ordering

Where do you ship?

Nationwide from both stores. International shipping available at checkout; delivery times vary by destination.

How fast do orders ship?

In-stock jewelry ships the next business day. Custom pieces — including custom grillz — are handcrafted to order; see the product description for that piece's timeline.

How do I track my order?

You'll get a tracking number by email when your order ships. Questions any time: (254) 294-7865 or info@goldtimejewelry.com.

What's your return policy?

Non-custom, in-stock pieces can be returned per our store policy. Custom pieces (including custom grillz) are made to order for your specifications and are final sale — but our fit guarantee still applies for craftsmanship issues. Full details on our Guarantee & Fit Policy.

Do you offer financing?

Yes — Shop Pay Installments at checkout splits your order into 4 interest-free payments on qualifying purchases. In-store, ask about our current financing options. We also offer layaways and Acima for an easy no credit check option.

Do you offer military discounts?

Yes — we're proud to serve Fort Cavazos service members and families. Ask in-store or mention it when you order online.

Gifts, Sizing & Appraisals

How do I choose the right ring size?

The most accurate way is to have your finger sized in-store — free at both counters. Online: order a free plastic ring sizer, or measure a ring you already wear and match it to our size chart on the product page.

Do you offer engraving?

Yes on many pieces — ask when you order in-store, or contact us for online orders before we ship.

Do you provide appraisals for insurance?

Yes on request — we can provide written appraisals for pieces we've made or sold, and by arrangement for outside pieces.

Do you offer gift cards?

Contact us at (254) 294-7865 or info@goldtimejewelry.com — we can arrange a gift for any amount.

What's a good gift for someone who already has jewelry?

A custom piece — engraved, monogrammed, or built to a photo. That's most of what we do. Call the VIP line and describe what you have in mind; we'll take it from there.

Still have a question?

Call our stores — Killeen (254) 539-4653 or Copperas Cove (254) 547-4653 — text our VIP line (254) 294-7865, or email info@goldtimejewelry.com. We've been answering these questions since 1991.