SHIPPING POLICY
Shipping & Local Pickup Policy
Effective Date: July 2026
Store Name: Gold Time Jewelry
Website: goldtimejewelry.com
Customer Support Email: info@goldtimejewelry.com
Customer Support Phone: (254) 294-7865
Thank you for shopping with Gold Time Jewelry. Below you will find the details of our shipping rates, processing times, and in-store local pickup guidelines.
1. In-Store Local Pickup (Free)
For customers located near our Central Texas retail locations, we offer:
Free In-Store Local Pickup
Pickup Locations & Hours
Copperas Cove Location:
2990 U.S. Hwy 190,
Suite 130 (Inside HEB),
Copperas Cove, TX 76522
Phone: (254) 547-4653
Hours: Mon–Sat: 10:00 AM – 7:00 PM | Sun: 11:00 AM – 6:00 PM
Killeen Location:
1101 W Stan Schlueter Loop,
Suite 200 (Inside HEB),
Killeen, TX 76549
Phone: (254) 539-4653
Hours: Mon–Sat: 10:00 AM – 7:00 PM | Sun: 11:00 AM – 6:00 PM
Local Pickup Processing Time
In stock Ready to Wear Items:
Ready for Pickup: Usually within 2 to 24 hours
Notification: You will receive an email and/or SMS notification as soon as your order is ready at your selected location.
Requirements at Pickup: Please bring your order confirmation email and a valid government-issued photo ID.
2. Order Processing & Handling Times (Online Orders)
All orders are processed and packed at our Texas facilities before dispatch.
In-Stock Ready-to-Wear: Order cut-off time is 2:00 PM CST (Mon–Fri). Handling time is 1 – 2 Business Days
Custom & Made-to-Order Pieces:
Standard Engraving: 2-3 business days
Specialty Engraving: 5-7 business days
Grillz: 7-14 business days (depending on mold verification)
Nameplates: 7-10 business days
Custom Jewelry: 4-6 weeks
Note: Orders are not processed or shipped on Sundays or official federal holidays.
3. Domestic Shipping Rates & Transit Times
We ship to all addresses within the contiguous United States, Hawaii, Alaska, and U.S. Military Bases (APO/FPO/DPO).
Economy Shipping: Transit time is 5-8 business days; Shipping is Free
Standard Ground Shipping: Transit time is 3 – 4 Business Days; Shipping is $6.90 (FREE on orders over $100)
Two Day Shipping: Transit time is 2 Business Days; Shipping Cost is $20
Express/Overnight Delivery: Transit time is 1 Business Day; Shipping Cost is $100
Total Estimated Delivery Time = Handling Time + Transit Time
Delivery times are estimates and not guaranteed
4. Order Tracking & Signature Requirements
Order Tracking: Once your package has shipped, you will automatically receive a tracking number via email to monitor your package in real time.
Signature Confirmation: Due to the high value of fine gold and custom jewelry pieces, orders over $500 require a direct signature upon delivery to ensure safe receipt.
5. Lost, Damaged, or Stolen Packages
Gold Time Jewelry ensures all shipments are packed securely. If your item arrives damaged or is lost in transit:
1. Contact us within 48 hours of scheduled delivery at info@goldtimejewelry.com or (254) 294-7865
2. Keep all outer packaging materials and damaged goods for verification.
3. We will initiate a carrier investigation and arrange for a replacement or repair.
Responsibility transfers to the buyer once shipped. Gold Time is not liable for loss, theft, or delays.
6. Contact Information
If you have any questions regarding your shipment or local pickup order, please reach out to our team:
In Person: Visit either location inside HEB (Copperas Cove or Killeen, TX).
Phone: (254) 294-7865
Email: info@goldtimejewelry.com
Contact Page: goldtimejewelry.com/pages/contact
7. International Shipping
International delivery typically takes approximately 2 weeks. Buyer is responsible for customs fees, import duties, and taxes. International orders are final sale.
