RETURN AND EXCHANGE POLICY
Effective date: October 6, 2026
If anything about your order isn't right, contact us first and a Gold Time team member will help: (254) 294-7865 or info@goldtimejewelry.com.
Custom grillz
Custom grillz cannot be returned or exchanged because they are made from individual dental impressions. If your grill doesn't fit, the first refit is free. Subsequent fittings and remakes are done for a fee.
Custom, personalized, and engraved jewelry
If there is a mistake on our side, such as a misspelling, the wrong size, or the wrong finish, we will correct it or exchange it at no cost to you. Custom, personalized, and engraved pieces made correctly to your order cannot be exchanged or returned. Please double check all details prior to production.
In-stock jewelry
In-stock jewelry that is not custom or engraved can be exchanged within 7 days of the day you receive it. Items must be unworn and in their original packaging. Please contact us for approval before sending anything back. We provide a prepaid return label for orders within the U.S. A 15% restocking fee applies to exchanges of altered items.
Jewelry care products
Jewelry care products, such as cleaners, polishing cloths, and care kits, can't be returned or exchanged once delivered, unless they arrive damaged or defective.
Refunds
Refunds are issued only when an error on our side caused the problem, such as sending the wrong item or making a mistake we can't correct.
Damaged or defective items
Report damage or a defect within 48 hours of delivery and keep all packaging. We review every claim and provide a prepaid return label for damaged or defective items.
International orders
International orders cannot be returned or exchanged. If an international customer's grillz need a refit, the customer must mail in a professional dental mold or send an STL file of their dental structure.
Return address
G Time
5554 South Peek Rd #19
Katy, TX 77450
Returns are processed within 2 to 3 weeks of the shipment date.
